Returns, Exchanges & Refunds Policy

We want you in pieces you love. If something isn’t right, here’s exactly how returns, exchanges and refunds work.

This policy covers every sale made by 234LABS (“234LABS”, “we”, “us”, “our”) through plus234labs.com, pop-ups, wholesale, WhatsApp, our social channels, and any other sales channel we officially authorise (together, the “Platform”). [234LABS is operated by [REGISTERED COMPANY NAME], [RC NUMBER].]

By placing an order with 234LABS you confirm you have read and agree to this policy. The version that applies to your order is the one live at the time you order.

1. Definitions

  • Customer: anyone buying from 234LABS, retail or wholesale.
  • Wholesale Customer: a Customer buying for resale, distribution or other commercial use.
  • Order: a request to buy Products through the Platform.
  • Products: all 234LABS items, including apparel, accessories and limited-edition pieces.
  • Delivery Date: the date your Order is delivered to you or your authorised representative.
  • Local Orders are delivered within Nigeria; International Orders are delivered outside Nigeria.
  • Final Sale Products: Products marked as non-returnable and non-exchangeable.
  • Quality Control (QC): our inspection of a returned Product against the conditions below.
  • Working Days: any day other than Saturdays, Sundays and public holidays in Nigeria.

2. Telling us you want to return or exchange (retail Customers)

Email customerservice@ashcorpgroup.com within 48 hours of the Delivery Date, quoting your order number. This step is required. Without it, a return, exchange or refund is not possible.

3. Return timelines

Once we’ve approved your request, the Product must be posted back within:

  • Local Orders: 5 Working Days;
  • International Orders: 14 Working Days.

Returns sent after these windows are not accepted.

4. Condition of returned Products

Returned Products must be:

  • unused and unworn, in original condition;
  • free from damage, stains, odour or alteration;
  • sent back with all original tags, packaging and accessories.

Anything that doesn’t meet these conditions is rejected and returned to you at your cost.

5. What can’t be returned

Final Sale Products, personalised or made-to-order items, gift cards, and any Product that doesn’t meet the conditions above.

6. Return shipping

Once approved you’ll get return instructions. You pay return shipping, unless the Product was faulty or we sent the wrong item. Pack Products securely so they aren’t damaged in transit.

7. Quality Control

Every returned Product is inspected. QC can take up to 3 Working Days. Products that fail QC don’t qualify for an exchange or refund.

8. Exchanges

If a Product passes QC, we’ll process an exchange subject to stock. If your requested piece isn’t available you can choose another Product and pay (or be refunded) any price difference.

9. Refunds

A refund isn’t automatic. It applies only where a Product:

  • meets every return condition above;
  • passes QC; and
  • can’t be exchanged, or we’ve otherwise approved a refund.

Approved refunds are processed within 10 to 14 Working Days to your original payment method. We may offer an exchange before a refund. Shipping fees, customs duties and similar charges aren’t refundable unless the return is our fault.

10. Faulty or incorrect Products

Report faults or wrong items within 48 hours of delivery to customerservice@ashcorpgroup.com, with photos and your order number. Once confirmed, we’ll arrange a replacement or refund.

11. Order cancellations

You can cancel within 24 hours of ordering, as long as the order hasn’t been processed or dispatched.

12. Uncollected or undeliverable Orders

If delivery fails because you don’t accept it, give wrong details, or are unreachable, we’ll notify you and hold the Product for redelivery or collection. You must arrange this within 2 Working Days of that notice. After that:

  • storage of ₦2,000 per day applies from the 3rd Working Day after notice;
  • risk in the Product passes to you from the 3rd Working Day;
  • we aren’t liable for loss or damage to the Product from that point.

We won’t release the Product until all storage charges are paid. If it stays uncollected for more than 14 Working Days after notice, we may, after telling you, resell or dispose of it, with no refund due.

13. Credit notes

We may, at our discretion, issue a credit note instead of a refund. A credit note is non-transferable, can’t be exchanged for cash, and is valid only against future purchases on the 234LABS Platform. Unless used sooner, it stays valid for up to 3 months from the date of issue.

14. Limitation of liability

234LABS is liable only for direct, reasonably foreseeable losses caused by our breach of this policy. We aren’t liable for indirect or consequential losses, or for delays outside our reasonable control.

15. Changes and governing law

We may update this policy at any time. The version that applies is the one in force when you order. This policy is governed by the laws of the Federal Republic of Nigeria.

Any questions, we’re on it. Email customerservice@ashcorpgroup.com.